Hi paid bill but not reconnected

Diggydeep · ‎15-07-2025

Hi there can anyone help me get connected again was a little late on my bill this month got disconnected yesterday, paid today but still not back on. Please help

Linzi_H · ‎15-07-2025

Hi @Diggydeep

Welcome to the Community.

After your payment has been received, all services should be reconnected within 24 hours, although usually it's much quicker than this.

If you still don't have access to your services after this point, then please speak to the broadband team directly so they can check your account.

Linzi

View solution in original post

Diggydeep · ‎15-07-2025

Anthem?

Diggydeep · ‎15-07-2025

Help i bed

Diggydeep · ‎15-07-2025

What did you bed

XRaySpeX · ‎15-07-2025

@Diggydeep : It could take a day or 2 to reach your a/c & get unsuspended.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Linzi_H · ‎15-07-2025

Hi @Diggydeep

Welcome to the Community.

After your payment has been received, all services should be reconnected within 24 hours, although usually it's much quicker than this.

If you still don't have access to your services after this point, then please speak to the broadband team directly so they can check your account.

Linzi