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Heat app hub won't connect to new EE hub

Trev33
Visitor

‎04-02-2025 02:50 PM

Hi

We needed to upgrade our old BT hub and have ended up with a new EE one which will not connect with our heat app hub which controls our electric radiators and previously worked fine.  The heating people say  Port Forwarding is required and  have given me an IP Address and a Port Range (single number) which i have put into the EE hub manager but with no success.  I have rung EE tech help twice but have not spoken to anyone who can help me other than sending some port forwarding guidelines that are not terribly helpful. Apparently other electric customers have resolved this problem?

Thanks

 

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2 REPLIES 2
Timbo45
Skilled Contributor
Skilled Contributor

‎04-02-2025 03:41 PM

@Trev33 

If your previous BT Hub was NOT the SmartHub 2 then it's possible that the fact that the newer hubs don't allow the names of the 2.4 & 5Ghz channels to be changed from identical names which can cause connection issues.

The solution some have found to work is to disable the 5Ghz wifi channel and then connect the device in question and then turn the 5Ghz band on.

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JimM11
Brilliant Contributor
Brilliant Contributor

‎04-02-2025 08:22 PM

@Trev33 The port forwarding help page.

Port Forwarding: Access an External Network or Server from Home | Help | EE

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