Have i been double billed?

[12384]

I have been paying for broadband on a copper landline on a first addition brighbox since EE took over Orange. As of 2026, this had risen to 24 pounds. My contract was with EE; another family member was paying BT for a landline phone only on the same line, with a call plan at 40 pounds per month at the most recent billing since 1998. Have we been paying line rental twice? Could I ask for compensation, or was this correct? I have since cancelled with EE broadband this month and am now on  BT broadband and digital voice service, and me and another family member are both sharing this service under one name now.

[JimM11]

@12384 As we say you DO what YOU want to,  AI will just do as it thinks is the best STUPID response, take up the EE offer or not, it will be ONE account though paying for it all, how the times are a changing, not had a separate landline/BB connection for going on 15 years now!

[XRaySpeX]

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@12384 wrote:

I was paying for a landline

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What evidence have you that you were? Your previous image only said you would be if you upgraded.

I suggest you Google SMPF (Shared Metallic Path Facility) to understand exactly what you had from EE.

[12384]

This is from a few years ago. I probably have a newer one somewhere. EE said it was going up to 4 pounds next month, so this would have been around 30 pounds. That's why I have done some extensive research to find cheaper options in the past it was light research. The BT phone landline and call package at 40 pounds will probably be going up next month as well.