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HP printer not connecting to EE Hub - worked fine on BT hub

RobinS49
Contributor
Contributor

‎18-12-2024 11:12 AM

This seems to be a common failing of the EE broadband hub...

After many years with various BT hubs that worked fine, I was switched to the EE hub that has been a pain and nowhere as easy to access as the last BT hub. The app for 'controlling' the hub is primitive.

Amongst the outstanding issues, it will not connect to my HP Photosmart printer via wifi.  The diagnostic on the printer suggests that maybe MAC filtering is enabled...  Both the HP printer diagnostic and the EE hub show the same MAC address for the printer. The printer is about 30cms from the hub.  (Though generally wifi signal strength around the house is not as good as the BT hub and I get regular drops of the WiFi signal - have to reconnect)

Any suggestions?

 

20 REPLIES 20
XRaySpeX
EE Community Star
EE Community Star
In response to Tonyri

‎27-10-2025 04:53 PM

@Tonyri wrote:

Latest Hubs have introduced a Compatibility mode recognised using the EE App on a tablet or iPhone.  

@Tonyri : Don't need an app! You can config Compatibility WiFi on router itself.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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