Google Nest Camera no longer connects

[mrroach]

Hi, upgraded to EE with Smart Hub Plus. Since then my Google Nest Wired Outdoor Cam no longer works. I have factory reset, tried all Wi-Fi modes, moved it next to router, tried every setting, but the Nest device setup simply can't find it anymore. Any ideas? The Nest Doorbell and all my Google Home speakers work fine, just the camera!

[mrroach]

OK I'll try that. Children currently on Roblox so not worth my life to temporarily disconnect at moment but will try later 👍🏻

[JimM11]

@mrroach With you on that one.😂

[mrroach]

Hi

Tried this but unfortunately still no luck

Thanks

Nick

[JimM11]

@mrroach Once the camera is successfully factory reset, it has to be removed from the app, and then repaired to the new router, just watched a google camera video.

[mrroach]

Yes I have seen the save however mine is removed from Google Home and Nest Apps. Awaiting feedback from Nest and will report back

[JimM11]

@mrroach Temperamental device so it seems, do keep us posted!

[WillWoolley]

Hey, did you manage to figure it out? Mine is doing the same since upgrading EE broadband.

[AdePH]

Hi 

Did you get any success as I have same problem with my camera and Nest Hub Max....  So annoying as some Google products connected and others have not...

[mrroach]

I gave up to be honest. Got a cheap Nest Wifi Pro off eBay, threw out the EE router and plugged the Nest Wifi straight into the FTTP connection and plugged in the PPPoE username and password from the EE router. Everything worked straight away, Wifi is far more stable and all is good.

I know it's not technically a solution to the problem, but it solved the issue!

[AdePH]

Not the answered I wanted but thanks anyway 😀.  Thought the google connection would be the easy bit....