I have a similar problem to previous posters but cannot see a cut and dried resolution.
I've been with EE since the middle of June 2022 and initially everything was fine until about 4 days in when my wife's (works from home) connection through our home BB network stopped allowing her to stream data with her employers services via Palo Alto's Global Connect VPN. It connects but something is preventing data being transferred.
She uses a company provided laptop and has tried to connect with LAN (via TP-Link Powerline sockets) and WiFi (on auto-connect and by specifying 2.4 or 5.0 GHz bands) and neither work. She can connect just fine using her company Android mobile phone hotspot using O2 mobile network and also using my iPhone mobile hotspot using EE mobile network.
After many calls with EE customer services they sent out an Openreach engineer who confirmed that my home network and everything connected to it was working correctly and there was no fault on the line.
Previous occurrences on this Community have suggested replacing the EE Hub but I cannot see any evidence that this actually solved anything but we gave it a try with EE (eventually) sending out a new Hub. New Hub connected and it worked! Until 4 days later when the connection via the VPN was blocked again!
Called EE again and they tested everything and there was nothing that they could see that was causing the problem. Wife's employer's IT are adamant that it is not their software/hardware causing the issue. I am sure (and supported by both EE and wife's company's IT that my network is not causing the issue.
I suggested connecting the original EE Hub to see if it was still showing a problem and got agreement from EE. Connected the original router and it works! I am, however, fully expecting this to stop working again in about 4 days.
Nothing else on my home network is affected. I have multiple devices connected on both LAN and WiFi with the most demand being through the TV (LAN - streaming services), iPads (WiFi - streaming services) and PlayStation 5 (LAN - online gaming/streaming services).
Prior to switching to EE we were with Vodafone BB under the same circumstance with regards to BB use but had no problems connecting to the VPN - this only seems to occur since joining EE.
I know the EE people are trying their best but if they cannot fix this issue long term I will have to terminate my contract and find another ISP which is unfortunate as apart from this one issue I have no problem whatsoever with EE.
Can anybody please help?
