Getting "Too Close" warning on Smart Wifi Plus

[worthywow1]

Hi,

I have just switched from BT to EE. I have a Smart Hub 2 (SH31B) with three Smart Wifi Plus extenders which all have hard wired connections.

All seems to be working ok apart from occasionally losing connection for a minute - I'm still investigating this.

When looking at the app I'm getting the below warning saying the device is too close. It's not too close 🙂 It's about 30 metres away through floors and walls! It's further than the living room which is showing as ok.

Does anyone know what causes this message?

Thanks

 

[Kielty1]

agreed, the app shows 'too close' when connected via ethernet no matter how far away. I have 2 extenders, 1 wifi all good, the other wired and in a different building! shows 'too close'

Someone really needs to update the app.

[kernowman]

I wish I was not so eager to send back my BT hardware. Connection issues, especially with Sky Q box, are a daily occurance now, where with the BT equipment, I never had one drop-out. I think I need to get back to EE, because they are not providing a service. I also note that the EE hybrid connect only uses 4G, whereas the BT equipment it replaced was 5G. 

[JimM11]

@kernowman If you had the Hybrid connect from either BT or EE version, then they have only ever been 4g.

[MS1961]

I have always found the sky box and q box advice network to be rubbish/unstable. My personal view , based upon nothing but experience in my own home is that the sky box is not really very good on a WiFi network. Prior to having full fibre I had a router in the middle of the house hardwired to  the tv and sky box by Ethernet cables. When I changed to full fibre I could no longer use the Ethernet network because the fibre connection was placed at the front of the house and the Ethernet wall ports were in the middle. Placing a Disc in the lounge near the tv and sky box did not produce very good results regarding the sky box. Eventually I used a short Ethernet cable from the EE disc to the skybox. The difference in performance was remarkable. Checking the sky box settings indicated an Ethernet connection rather than WiFi. I now have a EE pro hub and pro extenders. These have dual Ethernet ports on the back so I am now using the house Ethernet network again. When it comes to a sky box I would always recommend trying a Ethernet connection - even if it’s just to a Disc. 

[JimM11]

@MS1961 Best way to do it, the sky Q mesh / mini's really requires a good wireless wifi back to the main sky Q box, Ethernet get's rid off that!