Getting "Too Close" warning on Smart Wifi Plus

[worthywow1]

Hi,

I have just switched from BT to EE. I have a Smart Hub 2 (SH31B) with three Smart Wifi Plus extenders which all have hard wired connections.

All seems to be working ok apart from occasionally losing connection for a minute - I'm still investigating this.

When looking at the app I'm getting the below warning saying the device is too close. It's not too close 🙂 It's about 30 metres away through floors and walls! It's further than the living room which is showing as ok.

Does anyone know what causes this message?

Thanks

 

[Mustrum]

@worthywow1   have you tried moving it further away? It may well be that the signal in that location from the base and other extender already gives a strong enough signal.

Maybe even just putting it behind an object or cupboard may help - but the key is to try moving it or even doing without it.

[worthywow1]

Thanks - it is at least 10 metres from the nearest extender through a floor and a couple of brick walls - it's also behind a monitor and hardwired so presume defaults to not using the wifi to form the mesh? If I turn it off then I get no wifi signal in the room so the warning message is probably a bug, false alarm etc.

I have decided to revert back to my original BT hub and extender discs - with the new EE hub I am getting occasional drop outs and also my work laptop VPN doesn't like it! 

[Ewan15]

@worthywow1  I get the same message from the EE App about my Extender. I ignore it and everything is working fine.

The extender connects to the devices closest to it.

Not experiencing any speed issues or dropouts.

[bobpullen]

@worthywow1 - I think the proximity warning is based on some arbitrary decisioning that says - 'if wired backhaul, then too close'. It's confusing/misleading but I don't think it's anything to worry about.

Source: I've always seen the same with my wired extender and it's positioned optimally.

[JayCee999]

I have the same warning but on a WiFi / mesh connected device. Its several metres and walls away, so not sure why its showing. It seems to work fine.

[Leanne_T]

Hi there @JayCee999 

Thanks for coming to the community. 

Could you try restarting the router and logging in and out of the app, does the message still show? 

Leanne 🙂

[Su76]

Can this be done? My new hub and extenders have been nothing but trouble. Haven’t yet sent back my old bt hub and discs.  

[Rach_H]

Hi @Su76,

Welcome to the Community!

It's definitely worth reaching out to our team to see what we can do to improve the service you're getting.

Rach

[worthywow1]

Hi Su76,

For me (on EE full fibre) using the old BT hub and extenders have been working rock solidly (if such a word!) without any issues so give it a go!