Gaming lag since change to smart hub plus

[grundy1973]

I recently changed from the smart hub and smart WiFi thinking that having WiFi 6 would be an upgrade. Boy was I wrong, the WiFi on the smart hub plus and smart WiFi plus is awful. Lags like hell. 

To get the so called upgrade I had to change from fibre essentials 50 to the full works plan. Costing me more per month.

I called EE and asked to be reverted back to my previous fibre essentials package and smart hub and smart WiFi. This was refused as I was 4 days past the cooling off period. Absolutely shocking customer service not allowing this for a loyal customer. 4 mobile contracts, Apple Watch sim, home broadband and digital voice.

they offered me 2 extra discs which I don’t need and maybe £100 credit to my account. Rubbish! That doesn’t solve the laggy WiFi.

What can I do? I don’t want to leave EE, I just want to revert back to my previous contract.

maybe I should go down the unfit for purpose route?

Any help would be appreciated 

[JimM11]

@Fiiboss Your test figures do not make any sense, is the up/down reversed?

[Fiiboss]

I was with BT for over 20 years, and if you contact BT for a new contract, you are automatically signed up with EE. But I'm all good. I'm not cancelling the internet contract; I'm just not going to use their awful kit. I switched back to my smart hub and discs, and normal service has resumed. 

[Fiiboss]

oops! That's what I get for rant-typing!

This is what it should be 

EE: 98mbps download, 72mbps upload

BT Smart Hub:365mbps download and 101 upload speed

[Robo70]

I have just changed from BT to a EE HUB plus and the lagging on the X Box is awful. It was poor with BT until we got a disc to plug straight into the XBox. I will either need a ‘disc to connect straight into  the XBOX or I will have to revert back to my BT deal - only received the HUB today so I will have a cooling off period . 

[JimM11]

@Robo70 You can use the BT Router and disk combination that you have on the EE Broadband service. Getting a Smart WiFi disk from EE will be an Additional £10 per month unless you are on a package which is supposed to supply one. Hold onto your BT Router, you have 60 days before it needs to go back.

Edit, if you can post which BT Router you have and What model or colour of the BT Booster also highly unlikely that you will be allowed to go back to BT now you have moved to EE. 

[trysyoung]

So, basically a scam then.
Thanks, Trystan

[Fiiboss]

do you still have your BT kit?

[Fiiboss]

I kept my hub and discs, and hooked them all up again and have had zero issues, the EE stuff is in their boxes, I was more than happy to pay the £90 to keep the 3 disks.  I'm so annoyed with them because they just didn't believe me that their kit is garbage.   The BT kit works perfectly with no issues, why doesn't the EE kit do the same

[JimM11]

@Fiiboss Just a customer like yourself, the EE router does seem to be ok on its own, and i use Asus booster so no experience of the EE smartwifi mesh system that i can test or compare, problem is until someone from EE has a look see then it is hard to say what the issue is. Do keep an eye on the charges just in case. It may happen that the mesh just takes a little time to settle, but do see many posts regarding lag from gamers which i am not one off. 

[Robo70]

Yes I still have my BT hub and discs . I have a tech call tonight and if they can’t resolve the issue I’m going to use the BT kit again 
Do EE not do the discs ?
Shaun 



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