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Community Activity
Paying my old providers bill
Hihow do you get through to these idiots I left Sky broadband as EE said they would pay my last Sky Bill and I wouldn’t need to do anything 3 months down the line and they haven’t paid it. Asking me to send them my final bill which I done 6 times I e...
Order
Was my order accepted I sent £30
Updating bank card details
I’m trying to update my bank card details cos the other one has expired. It lets me fill it in then I get a screen with the new bank details but when I press confirm it goes back to the start wanting my new bank details again
Signed up for apple tv in store a month ago and still no activation details?
Hi All, I upgraded my account last month and added AppleTV as an add on. Didn’t receive a text code or link - going into the app itself it says it shows as added to my smart benefits. I then tap on it and it doesn’t give me any insight into how to ad...
Voicemail now announcing number in message
Recently the EE voicemail message when called seems to be announcing in the voicemail call not only the time of the message, but also the number of the person who left the message. Annoying as it takes longer to get to hear the message, and unnecessa...
brilliant customer service
i spoke to a maisem today from tech support in the newcastle branch and i cannot express my gratitude enough she was empathetic and able to resolve my issue straight away. The advisor deserves a bonus for handling my call so well i have had barely an...
Resolved! Services
I made a complete full late payment early this morning (around 2am) and my mobile services are still not active. Im not able to call EE to ask them about it. Should i just buy a new sim? If i do, i will need a completely new number as i cant even tex...
Port Forwarding through Legacy EE Hub
Hello all! I'm actually an EE Employee, however this one does baffle me. Due to my Staff Discount, I've remained on Legacy EE HBB, which means that I'm still using the original white Smart Hubs that from about 2022. (Product No. GRV9517UWAC34-A-OT) ...
Resolved! View of Bills online - not the app
Hi there,I only use the website to access my account details, I don't want to use the app.I am only able to see the current month and previous 2 months online where payments have been made to EE.Why is there no drop down option to see older payments ...
Phones not working properly
My name is Norman. We were switched from Plusnet to EE last week. Until then, anybody answering the landline could get somebody else to pick up another of the handsets and join the conversation. Now, only one handset will work at a time. Calling 150 ...
