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Full Fibre Stopped working 3 weeks ago - still waiting for EE to resolve

Djgrubby
Explorer

‎10-07-2026 04:11 PM

Full fibre worked fine until 3 weeks ago, logged fault told major outage in area  but neighbours have no issues 

Line failed 21-Jun

EE fix dates  keeps moving  22-Jun then 24-Jun , 28-Jun , 29-Jun , 1-Jul ,2-Jul  3-Jul, 6-Jul ,10- Jul and now gone to 17-Jul

Customer support just read a script and have no anwers 

Anyone got any suggestions?

 

 

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎10-07-2026 04:20 PM

As it is a neighbourhood issue, you could keep an eye on Check service in your area  to see when any faults are being attended to in your local area. You may also Report a Problem there.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP