Full Fibre 900 very slow speed.

[TuckerUK]

Anyone having issues on the FF 900 package. Currently getting 69Mbps download. Restarted the Smart Hub Plus through the app and restarted the ONT. Only knew something was wrong as my son was complaining about lag and bandwidth upstairs. 

 

 

[Robbie-Mac]

Hi @TuckerUK

Welcome to the EE Community and thank you for your post!

I am sorry for the problems you're having with your broadband speed.  There are many factors that can affect your home broadband speed and Wi-fi.  Have a look at the following and post back to let me know how you get on: What affects your home broadband speed and wi-fi?

Thanks,

Robbie

[TuckerUK]

@Robbie-Mac 

Back to normal this morning thankfully, but surely only getting 74 mbps to the hub from the ONT from the app test showed that the problem was with EE. The speeds was the same over Ethernet and Wi-Fi. Only three devices were online on my home network were in the picture. This has happened a couple of times in the evening's lately. I’m supposed to be getting 900mbps but for some reasons at time I’m only getting around 100Mbps. 

[Paddy-B]

Hi @TuckerUK,

Thank you for replying. I'm sorry if you've seen the speed drop that low. This shouldn't happen on Fibre 900 but it could be congestion on the network. Have you noticed that the slowdown happens around the same time each evening?  Are all devices affected?

If you send me your details I can take a look at the network and run a few checks.

I have sent you a private message with instructions on how to contact the team. 

Thanks,

Paddy

[TuckerUK]

It’s strange as tonight it’s completely normal. But like I said last night and Monday this week and I remember a day last week as well, was below 100 mbps. I didn’t think much of it on Monday as only noticed late on in bed after coming home. But Wednesday night my son was complaining loads around 8:30pm ish. 

Speeds fine this morning 11 hours ago. 

This evening all seems ok it’s strange as it comes and goes. 

 

 

 

I’ve replied to your message thank you. 

[Robbie-Mac]

Good morning @TuckerUK

I have picked up your message and I tried calling.  Sorry I wasn't able to reach you.

I have messaged you privately a few minutes ago.  Drop me a reply whenever you have a moment please 🙂

Thanks,

Robbie

[Robbie-Mac · Accepted solution]

Thank you for replying to my private message @TuckerUK

I am really pleased that your broadband speed is looking much better now. I'll go ahead and close this off from my side.  If you need help or have a question in future, feel free to come back on as you're more than welcome 🙂

Take care

Robbie

[STAVVI2003]

I was made aware of exactly the same issue by my Gaming son. I have reset both the router and modem having done Speedchecks where I was getting 900 in living room on wifi 450 and 400 in the front bedrooms but some 12 feet away in the back bedrooms it was down to 30mbs. Where as in those same bedrooms I had been receiving over 700 in the back bedrooms and over 800 in the front. I can't believe there has been such a drop off in speed over distance since the first months we had 900 installed. Looked at trying to source an EE extender but apparently its not available to me. Does seem very strange and a bit contrived given all the WiFi Enhance plugging going on!

[Nettylove74]

I’m having the same issues I can’t believe EE customers are treated this way I’ve had an awful service from EE and still not resolved.

paying for 900 speed and getting many different readings as you walk away from the hub surely is not acceptable they just want us to pay extra for the disks/ boosters but not accepting responsibility for fixing  the product they are selling. 

[TuckerUK]

@Nettylove74 I'm not with EE anymore as I was allowed to leave free of charge in March this year, as I had so many issues with the EE WiFi app and Smart Hub Plus over 5 months with EE. I'm now with an altnet ISP called Zzoomm paying £54.95 a month for 2Gig up and down. Coming from BT for many years, and having no issues whatsoever. I found EE very poor tbh, and glad I was allowed to get out when I did. Not everyone has altnet's in there area, so I'm lucky I know. I still see on here ppl are still having issues with the app and SH Plus from when I left in March. So I defo know how frustrating it is.