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Flashing Aqua light - previously flashing red

adhd_will
Investigator
Investigator

Seems like a local cabinet was crashed into. Broadband was out for many customers on our street, for BT, EE, others except Virgin. It was out most of Tuesday, back late Tuesday night, out again Wednesday morning, then back again later, until Friday evening.

 

Since Friday, yesterday the lights were mostly flashing red, now they’re flashing aqua. I’ve tried a thirty seconds or so cold boot of the box a few times, but each time it comes back to flashing aqua.

 

A fault has been logged, but they’re not yet aware I’ve switched to flashing aqua lights. Thanks.

23 REPLIES 23
XRaySpeX
EE Community Star
EE Community Star

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

 

If it is a neighbourhood issue, you could consult BT Service Status to see if the fault is still being attended to in your local area.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Yes, Yes, Yes. Quiet line test was quiet except for the automatic announcements.

 

I tried the BT status page and it didn’t come up with anything. I’ve also tried letting the hub restart itself.

What does it say after you log into the router:

  • For a BrightBox: in the Internet section on the initial Status page or
  • For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

TCPIP Information, default gateway: not available. There was a button on the internet page saying connect, I tried the but it reverted to disconnected.

 

I believe it’s FTTC.

Also it’s a smart hub, says EE Smart Hub Manager at the top of the GUI

No, the whole page please?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Do you want a screenshot?

Or Copy & Paste. Whichever is easier for you.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Connection Status: not connected 

Downstream: not available 

Upstream: not available 

 

Connection information 

 

Connection time: no service

Data usage: not available 

 

Broadband username:

Password:

 

TCP/IP Information 

 

Default gateway: not available 

DNS type: auto

Primary DNS: not available 

Secondary DNS: not available 

 

WAN Port

WAN Port: Off