23-07-2022 10:12 PM
Seems like a local cabinet was crashed into. Broadband was out for many customers on our street, for BT, EE, others except Virgin. It was out most of Tuesday, back late Tuesday night, out again Wednesday morning, then back again later, until Friday evening.
Since Friday, yesterday the lights were mostly flashing red, now they’re flashing aqua. I’ve tried a thirty seconds or so cold boot of the box a few times, but each time it comes back to flashing aqua.
A fault has been logged, but they’re not yet aware I’ve switched to flashing aqua lights. Thanks.
23-07-2022 10:19 PM - edited 23-07-2022 10:20 PM
Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?
If it is a neighbourhood issue, you could consult BT Service Status to see if the fault is still being attended to in your local area.
23-07-2022 10:24 PM
Yes, Yes, Yes. Quiet line test was quiet except for the automatic announcements.
I tried the BT status page and it didn’t come up with anything. I’ve also tried letting the hub restart itself.
23-07-2022 10:30 PM
What does it say after you log into the router:
Obscure your names & any digits in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.
Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?
23-07-2022 10:33 PM
TCPIP Information, default gateway: not available. There was a button on the internet page saying connect, I tried the but it reverted to disconnected.
I believe it’s FTTC.
23-07-2022 10:40 PM
Also it’s a smart hub, says EE Smart Hub Manager at the top of the GUI
23-07-2022 10:42 PM
No, the whole page please?
23-07-2022 10:57 PM
Do you want a screenshot?
23-07-2022 11:03 PM
Or Copy & Paste. Whichever is easier for you.
23-07-2022 11:19 PM
Connection Status: not connected
Downstream: not available
Upstream: not available
Connection information
Connection time: no service
Data usage: not available
Broadband username:
Password:
TCP/IP Information
Default gateway: not available
DNS type: auto
Primary DNS: not available
Secondary DNS: not available
WAN Port
WAN Port: Off