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Fibre

Lbarron
Visitor

‎20-10-2026 04:20 PM

We've just been transferred to yourselves from BT. BT sent us a new Hub, however we have no information when or if we can get Fibre - we are still on copper. We keep getting emails and letters saying copper us being stopped but not receiving any further information. I work from home so obviously need Broadband. Will it be turned off without offering me anything? Will I need to look for another way of getting Fibre? I'm starting to feel helpless and frustrated and not receiving any information. 

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎20-10-2026 04:26 PM - edited ‎20-10-2026 04:32 PM

@Lbarron : Copper to the home BB is not being stopped everywhere but it will depend on your location. What is being stopped in Jan '27 is copper analogue landlines.

Do you know if you are on partial Fibre = Fibre to the Cab.(FTTC)?

What does BT Wholesale Broadband Availability Checker > Address Checker estimate for your address? Post the whole table, the text below it and the line above it, blanking out your address.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JimM11
Maestro
Maestro

‎20-10-2026 04:35 PM

@Lbarron Say what BT Hub you have from those in the BT Hub link, you may be getting a new one staying on copper but getting transferred to a DV (Digital Voice) connection, that requires the BT Smart Hub2 as a minimum or the EE Equivalent's. Thought that BT had stopped all this stupid internal transfer nonsense.

Different types of BT Hub | Broadband Help | BT | BT Help

 

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