Fibre internal connection box

[edbostan]

Openreach converted me to fibre running the fibre cable and connections. I have noticed that the faceplate on the internal box with the flashing green lights swivels and appears not to be fixed tight on the backing plate. My sister-in-law also had Openreach install to install her fibre connection and her faceplate also swivels on the backing plate. Can I concur that it is meant to be loose?

[XRaySpeX · Accepted solution]

No, mine isn't! Report it to CS.

[edbostan]

Upon further investigation the faceplate has keyhole slots on the back so it lifts off two screw threads which protrude through the wall which secures the external connection box.

[Michael_D]

Hi @edbostan 

That definitely doesn't sound right. I've had a look at mine and it is secure against the wall.

It may be worth giving our broadband guides a call like @XRaySpeX mentioned so they can get an engineer to check it out if needed.

Michael

[edbostan]

Sorry correction. There are two screwheads which the keyhole slots slide over. I screwed the two screws further in to the wall so it fits tighter. I must wear my glasses more often.

[XRaySpeX]

Still sloppy work by eng.