Fibre broadband

[Coz21]

We currently have normal EE broadband through the phoneline. We want fibre and are undecided between EE and BT. I understand EE is powered by BT but just wondered whether it is worth changing to BT or whether it would be easier to stay with EE. Will it be true fibre through a cable, or would it still be through the phoneline? We want at least 500mb download speed and want to keep our landline phone.

[Mustrum]

@Coz21  Have you checked to see if it is available in your area? You can look it up in your MyEE.

The sales people seem to be encouraging people to use EE plus if you have a mobile with them there is usually some extra deals/incentives.

[garywood84]

BT owns EE, and is trying to move all consumers over to EE so that BT itself is business focused. However, it is currently still selling consumer services.

I’ve just moved from BT to EE and am having nothing but problems. Lots of other people here are also having the same issues, and in my view, the new EE services - notably the router and the app that controls it - haven’t been tested sufficiently before launch, so that those of us who are using them are effectively beta testing.

In theory, you should be better off staying with EE and upgrading, because its new router is WiFi 6, rather than WiFi 5 (which is what you’ll get with BT). But, in practice, EE’s hardware and software are so flaky at the moment that you might be better off with a stable, reliable BT service. That’s the routed I’d take, if I were you.

[djrobs33]

You'll be lucky to get anywhere near the advertised speed.

[XRaySpeX]

To see what you cen get in the way of Fibre, what does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.