Fibre 67 essential upgrade

[RothwellJohn7]

Currently on fibre 67 essentials package within 14 day cool off period, 54-60 mbps (48mbps)

Yesterday the website advertised 56-63 mbps and (51mbps) for my property and other ISP’s also offer the faster speeds, obviously whilst still within 14 days I called to request the upgrade to and EE customer services agreed. 

i recontracted for the same price and for the faster speeds and guarantee however within 2 minutes the order said complete ‘ no change’ and no change to app. I called CS and they weren’t sure why the upgrade appeared not to action and advised me to contract again which I did, the same things happened, order complete and app still reflected old speeds and guarantee. 
48 hours on CS don’t seem to know what has happened and quote previous speeds when I ask them to check account, but acknowledge the order was raised, they say they will add a note to my file to ensure I get the upgraded speed guarantee if I have to contact tech support but it’s messy and I’m not sure why the simple upgrade hadn’t worked? 
othet ISP’s offer the upgrade speeds, hub stats max downstream is 68mbps so appears set up capable. Bt wholesale checker has 68mbps as last observed speed 30-1

[XRaySpeX]

The 2 plans you quoted are really the same BB connection but EE is applying diff estimates of speed at diff times. You are really on an "Up to 80 Meg" connection where the achieved speed drops off the further you are from the cab. In your case you are actually getting 68 Meg, faster than both EE's estimates, as you are about 400 m from the cab,

What you are seeing with EE is just a paperwork exercise on your a/c that will not change 1 iota the speeds you will actually get. Hence you are seeing no change in your actual usage & speedtests. The speeds quoted  & guaranteed by EE are for the actual connection speed to the router (68 Meg), not those achieved at speedtests.(60 Meg). Speedtests are always somewhat lower than actual connection speeds cuz of Internet overheads carried in the transmission on top of the actual data which is all that speedtests measure.

[RothwellJohn7]

The EE app indicates connection ‘speed to router’ is 60mbps which has remained constant for a week, in theory looking at the hub stats  date rate (68mbps) could this figure be higher? 

[Timbo45]

@RothwellJohn7 

You're on an FTTC package and your speed is determined by the distance you are from the cabinet and your stats show that you're getting the maximum possible speed that any ISP can provide.

The Noise Margins of 5.2/3.3 and the Attenuation figures show that you're connecting at the best possible speeds available to you.

[XRaySpeX]

Then believe the router itself over some distant app. It should know. Your BB sync speed is 68 Meg.