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Extender pro not visible as connected on app

BarryH2
Investigator
Investigator

I have just switched from BT to EE - wish I hadn't!!  I have installed the Full 900  Ultimate with the extender hub. The extender will not pair with the hub (accord to the app)  or show up as connected on the app. BUT - the Aqua light is showing. How can I tell if it is working properly? I have reset both hubs twice to try the pairing. Also my app says I have 40 devices connected, but most are duplicates? Awful app - very user unfriendly . I saw a pic on here from the app that showed how everything was connected but I cannot seem to find that on my app, so perhaps it has been upgraded? 

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10 REPLIES 10

@BarryH2 Just use the best tool that works for you, a times you do need to use both then you pray that the app is behaving itself!