Exit fees

[Tasdale]

Hi.

Ive just moved over from Virgin media to EE, was told my exit fees would be transferred over to EE.

Spoke with Virgin media yesterday as I now have a £600 exit fee that they've told me I need to sort with EE so they can pay it etc but honestly have no idea how I do this? 

Am I having to just call up EE or is there any other way I can do this as I don't want to be billed a large amount when EE was meant to sort it?

Thank you 

[Chris_B · Accepted solution]

@Tasdale  You need to read THIS  and EE will only cover up to £300. 

[XRaySpeX]

@Tasdale  : No exit fees will be transferred between the 2 ISPs involved directly. It's up to you to payoff VM with the exit fees you owe them. Then you may claim up to £300 of exit fees from EE with supporting evidence. The amount awarded will be credited to your EE a/c within 28 days of your claim being approved.