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Ethernet sockets not working

YakeYake
Investigator
Investigator

Hi!

I moved my EE broadband to a new home and upgraded the speed to 100Mb/s a few weeks back. There was an engineer who came in and set up the boxes in my house.
Right now my Smart Hub must be connected to the port in a fairly big white box that's placed in a cupboard near the front entrance.
IMG_20220919_114802.jpg

The red ethernet cable here is connected directly to my Smart Hub.

There are ethernet sockets in the walls in 2 rooms and one in said cupboard to which I tried connecting the Smart Hub but it doesn't work -- it say "Cable not plugged in" when I check its status connecting to the wifi.

What do I need to do in order to make these wall sockets work?

13 REPLIES 13
XRaySpeX
EE Community Star
EE Community Star

Do you mean there is an Ethernet socket in the cupboard apart from the 1 in the white box (ONT)?

How do you know that these Ethernet sockets are connected to anything and are therefore live? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Thanks for the quick reply 🙂

Yes, the cupboard has an ONT and an ethernet wall socket below it.

IMG_20220919_121446.jpg

The socket has a cable sticking out its side which ends with a green (optical?) plug and is connected to the ONT.

I'm not sure if any of the ethernet sockets are live at all! I moved in recently and I assumed the previous owners would keep things like these working.
Would I have to get an electrician to look into this and potentially connect the wall sockets?

I don't really know anything about networking; I'm sorry if the question sounds silly.

XRaySpeX
EE Community Star
EE Community Star

Those sockets are there to spread the Ethernet around the house to make it easier to connect devices. 1 of them, presumably the 1 in the cupboard, needs to be connected to the router to make the rest live. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Thanks, I just tried it out but it doesn't seem to be working. I guess I'll have to ask an electrician to take a look and see if he can fix them.

XRaySpeX
EE Community Star
EE Community Star

You need a network engineer not an electrician. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Hi @YakeYake 

Are you using a filter on your router cable when connecting to these other sockets? 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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@Northerner : Aren't these Ethernet sockets, not phone sockets? Anyway there's no landline with FTTP.

@YakeYake : I should ignore these Ethernet sockets (they're probably not wired up) & just use your router to connect your devices to as if they weren't there.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
XRaySpeX
EE Community Star
EE Community Star

@XRaySpeX wrote:

Those sockets are there to spread the Ethernet around the house to make it easier to connect devices. 1 of them, presumably the 1 in the cupboard, needs to be connected to the router to make the rest live. 


I meant that the Ethernet socket in the cupboard needs to be connected to a router LAN socket while the router's WAN socket is still plugged into the ONT. Did you try that?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

@XRaySpeXyes, that's what I tried. I got 1 cable from the router's WAN socket plugged into the ONT -- the router's got internet access. Then I plugged in another cable from the router's LAN socket to the wall ethernet socket.
Finally, I connected my PC in another room to the ethernet wall socket there.

I'm guessing maybe I should have a switch there instead of connecting straight to my PC?

I'd love to plug it straight into the router but it's too far away and having a cable that long is a no-go at the moment.

@Northernera filter on ethernet cables? I've not heard of that 🤔