19-09-2022 11:53 AM
Hi!
I moved my EE broadband to a new home and upgraded the speed to 100Mb/s a few weeks back. There was an engineer who came in and set up the boxes in my house.
Right now my Smart Hub must be connected to the port in a fairly big white box that's placed in a cupboard near the front entrance.
The red ethernet cable here is connected directly to my Smart Hub.
There are ethernet sockets in the walls in 2 rooms and one in said cupboard to which I tried connecting the Smart Hub but it doesn't work -- it say "Cable not plugged in" when I check its status connecting to the wifi.
What do I need to do in order to make these wall sockets work?
19-09-2022 12:04 PM
Do you mean there is an Ethernet socket in the cupboard apart from the 1 in the white box (ONT)?
How do you know that these Ethernet sockets are connected to anything and are therefore live?
19-09-2022 12:19 PM
Thanks for the quick reply 🙂
Yes, the cupboard has an ONT and an ethernet wall socket below it.
The socket has a cable sticking out its side which ends with a green (optical?) plug and is connected to the ONT.
I'm not sure if any of the ethernet sockets are live at all! I moved in recently and I assumed the previous owners would keep things like these working.
Would I have to get an electrician to look into this and potentially connect the wall sockets?
I don't really know anything about networking; I'm sorry if the question sounds silly.
19-09-2022 12:30 PM
Those sockets are there to spread the Ethernet around the house to make it easier to connect devices. 1 of them, presumably the 1 in the cupboard, needs to be connected to the router to make the rest live.
19-09-2022 01:15 PM
Thanks, I just tried it out but it doesn't seem to be working. I guess I'll have to ask an electrician to take a look and see if he can fix them.
19-09-2022 01:21 PM
You need a network engineer not an electrician.
19-09-2022 02:31 PM
Hi @YakeYake
Are you using a filter on your router cable when connecting to these other sockets?
Thanks
19-09-2022 03:08 PM - edited 19-09-2022 03:12 PM
@Northerner : Aren't these Ethernet sockets, not phone sockets? Anyway there's no landline with FTTP.
@YakeYake : I should ignore these Ethernet sockets (they're probably not wired up) & just use your router to connect your devices to as if they weren't there.
19-09-2022 03:11 PM
@XRaySpeX wrote:
Those sockets are there to spread the Ethernet around the house to make it easier to connect devices. 1 of them, presumably the 1 in the cupboard, needs to be connected to the router to make the rest live.
I meant that the Ethernet socket in the cupboard needs to be connected to a router LAN socket while the router's WAN socket is still plugged into the ONT. Did you try that?
19-09-2022 03:59 PM
@XRaySpeXyes, that's what I tried. I got 1 cable from the router's WAN socket plugged into the ONT -- the router's got internet access. Then I plugged in another cable from the router's LAN socket to the wall ethernet socket.
Finally, I connected my PC in another room to the ethernet wall socket there.
I'm guessing maybe I should have a switch there instead of connecting straight to my PC?
I'd love to plug it straight into the router but it's too far away and having a cable that long is a no-go at the moment.
@Northernera filter on ethernet cables? I've not heard of that 🤔