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Email fails to send

Walkingthedog
Investigator
Investigator

When I try to send an email on my ipad and iphone with my btinternet account it says the connection to outgoing server mail.btinternet.com failed

37 REPLIES 37
Walkingthedog
Investigator
Investigator

Done

JimM11
Brilliant Contributor
Brilliant Contributor

@Walkingthedog Click drop down arrow rhs of the pic box, select edit, and just remove the pics altogether 

JimM11
Brilliant Contributor
Brilliant Contributor

@XRaySpeX They are already up and displayed.

XRaySpeX
EE Community Star
EE Community Star

@JimM11 : Yes, I know. I meant to edit the source image & resubmit it. Anyway I have rejected them. We gleaned enough from them.

Ah, there! The OP has done exactly what I intended.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Walkingthedog
Investigator
Investigator

IMG_2260.jpegIMG_2261.jpeg

Leanne_T
EE Community Support Team

Hi there @Walkingthedog 

Thanks for coming to the community. 

Could you try entering the settings again as shown on the BT Email server settings page? 

Let us know if this works for you. 

Leanne.

What I was principally looking for was that the Server Port was 465 & not 25 which would stop the sending of emails away from the BT BB network.

So, that's OK!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

It worked yesterday evening and this morning now it doesn’t.