@Thea2013 No one here knows who you are this is a public forum not customer services. If you are changing ISP what has EE got to do with the switch off when the new ISP takes over the line and so switching off EE as your BB provider.
Did you call customer service and give notice to terminate? because you don’t have to but if you did you only need to give 14 days notice to terminate so when did you give notice?
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
