Early termination/downgrade

[pbm72]

Hi all, I have been a carer for my mother for 6 years, last year she passed away and now everything is all sorted with paperwork etc and sorting her house out it's time for me to move.

I still have about 7 months of the EE broadband contract left at the house, yet where I am going to be moving to already has a broadband connection so I can't move it.

Does anyone know if EE gives any kind of leeway on termination fees or downgrading the package then paying minimal fees as with the funeral and everything things are a bit tight.

I have tried to call CS but got cut off, so I thought I would quick ask here to see if anyone has had any dealings before i call again tomorrow.

Thanks in advance.

Paul. 

[XRaySpeX]

@pbm72 : Use the Bereavement section of Change My Account in The Case of a Life Event :

Notifying us of a bereavement

Use the online form to notify us of a bereavement.

We’ll need:

• the account holder’s name and number
• a number to contact you on 

You can also let us know by phone. Call 150 from an EE phone or 07973 100 150 from any phone.

If you experience a bereavement, you can either:

• disconnect their broadband or number and close their account
• transfer the connection or number to someone else

[pbm72]

Thank you, I have had a look and it isn't the account holder that passed as I opened the account in my name not my mothers.

[XRaySpeX]

Then you'll have to cancel your BB contract & pay the Early Termination Fees.

[Christopher_G · Accepted solution]

Hi @pbm72 

Welcome to the community.

I'm so sorry to hear of your loss. I'm sure this is a really difficult time for you. 

I definitely recommend trying to speak with our Customer Support team again. They'll be able to check your account and see if there any options available to you.

Chris