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EE won't pay me back for early termination of Virgin media

Pablo2025
Explorer

‎06-12-2025 09:07 AM - last edited on ‎06-12-2025 11:10 AM by

I was told that I could cancel my servises with my provider and EE would pay me for early cancelation. It is now over 2 weeks and they are stone walling me over this. Switch-team will not reply to me and an agent.  ********** keeps telling me that the switch team have not got back to him.

I beleive that  have been lied to and EE have no intention of paying me back.

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎06-12-2025 10:08 AM

Hi @Pablo2025 

I assume you qualify: https://ee.co.uk/help/broadband/getting-started/early-cancellation-credit

Try making a complaint: https://ee.co.uk/help/contact-ee/complaint

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Pablo2025
Explorer
In response to Northerner

‎06-12-2025 10:46 AM - edited ‎06-12-2025 10:47 AM

I have already complained lots of times. Each time they tell me they are looking into it. agents have also told me that they will email the switch team but they tell me that they have had not had a reply. This is stonewalling.

 

0 Helpful
JimM11
Community Hero
Community Hero
In response to Pablo2025

‎06-12-2025 11:23 AM

@Pablo2025 You send the information that is requested, and the switch team gets back to you direct with the conformation that everything was received from you, then the look into it all and scrutinise your final bill for the payment? Has none of that happened when you did that?

0 Helpful