EE won't credit my Sky termination charges - is there a phone number

[bigrob]

Hello

Does the Switch Team have a phone number?

I switched to EE in Jan (but kept my TV with Sky). I had an email from Sky detailing the early termination charges. I sent this email with the bill that shows the charges.

However, the switch team will not credit my account and they just keep sending the same email whenever I email to explain. I phoned CS, went through this all, send a copy of the bill and they promised to take it up with the switch team. I also emailed.

Nonetheless I got another email with exactly the same text - asking for the bill that shows Debit Adjustments. This is driving me doolally as the bill says Debit Adjustment. I do not have 'Final Bill' with Sky as I still have TV with them.

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Thanks for getting in touch about the EE Switcher’s offer

We can assist with this however we need to see a copy of the actual bill which shows the contract termination charge. This is the only charge we will credit to your new EE account and it usually appears on the final bill from Sky under the 'Extra Charges' Section on your bill, and is shown as “Debit Adjustment.” You may see this on a “future bill estimate” If this is the case please wait until that bill shows as “latest”.

Please also note that you must pay any bills you get from the previous supplier as we give a credit to your new EE account once we have processed your claim and it can take up to 28 days, we don’t make the payment direct to your old provider on your behalf.

Full terms of the offer can be found via the link below:

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[XRaySpeX]

@bigrob No, you can just call CS as per normal. Try calling CS on the Freephone no. (Opt 2) in my sig. 

[Avril1970]

Hi

I am having the same problem. I still have my TV with Sky so I didn't receive a final bill just an email saying what I was to be charged and then a paid bill saying debit adjustment. I have paid £311 to Sky and I feel conned by EE. I have asked Sky to send a bill just for the early exit charges but they won't. Did you get yours eventually?

[bigrob]

Send an email to switch-team@ee.co.uk

In the subject put Official Complaint 

Then in the body explain everything and send copies of everything.

Worked for me very quickly - I was advised to do it this way by an EE chap I got when I phoned CS.

[JimM11]

@Avril1970 Sky will not send you anything it is just there way, and EE will play hardball with it all, with your sky billing all you can do is see if you can get to anything but they do shut it down very quickly after you leave the BB fold! EE are trying to work out what they are going to pay back off the final amount and deduct everything that can be done!