Hello
Does the Switch Team have a phone number?
I switched to EE in Jan (but kept my TV with Sky). I had an email from Sky detailing the early termination charges. I sent this email with the bill that shows the charges.
However, the switch team will not credit my account and they just keep sending the same email whenever I email to explain. I phoned CS, went through this all, send a copy of the bill and they promised to take it up with the switch team. I also emailed.
Nonetheless I got another email with exactly the same text - asking for the bill that shows Debit Adjustments. This is driving me doolally as the bill says Debit Adjustment. I do not have 'Final Bill' with Sky as I still have TV with them.
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Thanks for getting in touch about the EE Switcher’s offer
We can assist with this however we need to see a copy of the actual bill which shows the contract termination charge. This is the only charge we will credit to your new EE account and it usually appears on the final bill from Sky under the 'Extra Charges' Section on your bill, and is shown as “Debit Adjustment.” You may see this on a “future bill estimate” If this is the case please wait until that bill shows as “latest”.
Please also note that you must pay any bills you get from the previous supplier as we give a credit to your new EE account once we have processed your claim and it can take up to 28 days, we don’t make the payment direct to your old provider on your behalf.
Full terms of the offer can be found via the link below:
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