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Smart Wifi Pro - Pairing on 6GHz Woes

Greg_T
Investigator
Investigator

‎21-10-2025 07:37 PM

Hi there,

So just over a week ago I received my new Smart Hub Pro and 2 Smart WiFi Pro extenders. 

I am following the process in the app, but the second WiFi Pro simply doesn’t want to extend wireless! It goes through the setup, from flashing orange / pair / flashing then solid aqua light, but under Connection Type it resolutely says N/A. 

I can set it up with an Ethernet connection but I’d rather it was on WiFi!

Any help appreciated!

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1 REPLY 1
JimM11
Community Hero
Community Hero

‎21-10-2025 08:43 PM - edited ‎21-10-2025 08:48 PM

@Greg_T Do the wired setup, leave it sitting 24hrs side by side, so it can do an FW updates and that normally sorts them out as a pair!

https://ee.co.uk/help/broadband/getting-started/setting-up-smart-wifi
https://ee.co.uk/help/broadband/fix-problem/fix-problems-with-smart-wifi

And where the Pro and the smart wireless units are heading to for FW.

FW: r3.8.24-R-1531355-PROD-1 and the gui is at App version 3.1.3. 17/09/2025 Now https://

If you wish to do it all app wise then good luck to you, may be worth taking a look via the web manager interface instead!

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