EE wifi

[hayden131918]

i’ve enabled EE fastest wifi but this wifi was twice the speed of my last internet however it seems to be that it is 10x worse than my old wifi i recommend enabling wifi from bt as it is much more reliable 

[Northerner]

Hi @hayden131918 

You are connected to a different router?

Thanks 

[hayden131918]

i am not connected to a different router - thanks 

[Northerner]

Hi @hayden131918 

So you are connected to the EE router or the BT router. 

Which EE router are you using (if EE).

Thanks 

[hayden131918]

i am on a EE router 

[XRaySpeX]

Which EE router?

[JimM11]

@hayden131918 Is it you Broadband BB that you have got is twice the rating of your previous package, but you are finding that you are not achieving the desired speed's via a wireless connected device to the EE router? Or that you thought also your previous router was way better.

[hayden131918]

just in general like the reliability like some days it won’t work some it will and obviously i’m paying a lot more money for this package with EE that my old internet and i’ve had people come check the internet and they said it’s fine with no problems 

[Minkey1]

@hayden131918 

No-one here has access to your account so nothing is “obvious”. Other users here can help but they need clues. What BB plan are you on, which EE router do you have, do you have any wifi extenders, what did you have before?

Sounds the internet coming in is OK, but WiFi performance inside the house is worse? If so, on what devices? Can any of them inside the house connect via Ethernet cable, and if so, is it any better?

The more info you can give the better other EE users can suggest things to do/try.