EE shop is more expensive than online deal for the same broadband

[Tint]

I bought a broadband service from EE shop which is 2£/mth more expensive than what EE is offering online for the exactly same broadband.

Shall I cancel and re-order online or can EE customer support sort out this, please?

[XRaySpeX]

The (from) prices EE advertise online for Fibre is for Fibre Without Landline. That is about £2 cheaper than the same Fibre but with a voice service. You must have bought 1 of those. 

[Tint]

No landline, only broadband, exactly same specifications as far as I understand, but ee shop is much expensive than online offer.

[XRaySpeX]

By EE Shop do you mean an EE retail store on the high st?

[Tint]

Yes, ee retail shop on Nottingham high street.

I showed the staff about the offer in my ee application and showed him draft contract as well. The staff didn’t know why and couldn’t help.

[XRaySpeX]

Dunno why that should be. Another reason for not buying from an EE retail store on top of not getting a statutory 14-day cooling-off period from going live.