EE mis-selling broadband upgrades

[TimBarber]

I posted yesterday about the unsatisfactory offer of GBP30 compensation and a letter of apology for being missold a wifi upgrade and today I called EE to check about the cancellation. I expected them to talk about cancellation fees, which they did initially, suggesting I'd be penalised a further GBP215 for early termination. Once elevated this  I got confirmation that I'd not be penalised and my account records are annotated accordingly.

So, now it's a matter of finding who is the best supplier to move to. Anyone have any recommendations?

[Chris_B]

@TimBarber  Your asking what ISP you should use on a EE forum,  that make sense.   

[JimM11]

@TimBarber Do your research based on what you had with BT equipment wise, router's and extender's, not for us to go recommend what you need to do. Glad you got it all sorted out, sometimes it just does not work out for all concerned.

[XRaySpeX]

@TimBarber : EE, of course! What else would you expect?

[Minkey1]

@Chris_B 

😂

[TimBarber]

They are totally unethical in their approach, so there's zero chance of staying with them until they deliver the service that I contracted to purchase.

[TimBarber]

I am doing everything I can to discredit a truely appalling, unethical  business who have lost touch with the concept of customer care.

They misrepresented a service which would have cost them a negligible sum to resolve but as you escalate an issue you are left dealing with some tryly inept individuals. The whole experience has been the worst customer service experience of 65 years on this planet.

If I can do anything to discredit them, I'll be doing it. 

[TimBarber]

EE have lost the plot when it comes to service. They sat on their hands and have lost a GBP3000/year customer over something they could have fixed for loose change!

[Minkey1]

@TimBarber 

I get the impression you’re not keen then. Amiright?

Would love to know what services you had for £250pm.

[Chris_B]

@TimBarber   That’s funny because I get exactly what they offered and what I agree to.  broadband/TV/One phone contract with flex play/one contract for a cellular watch/ 2 sim only contracts.  And all phone contracts get the benefit that having EE broadband gives them 

I’m and sure the others posting on here are in that same boat.    

And yes I remember you as you think EE sell WiFi,  I’ll leave it at that.