Any chance of speaking to someone with authority. to deal with my complaints since June 2024.
Sir, since changing from BT to EE in June 2024 I have had nothing but disaster with this company through lack of service even after numerous complaints and backwards and forwards of unsatisfactory equipment. I made my first complaint in June and it has been a progression of complaints since. None have been resolved satisfactorily and in fact numerous complaints have been closed without even informing me of any outcomes. I have been on the phone since June on a regular basis trying to get the EE Guides as they call themselves but nothing gets resolved,
On October 26th I sent a concise email to EE complaints via their internet details and have heard nothing other than an acknowledgement of the e mail. So today November 5th 2024 I sent a reminder to the email address given and received conflicting responses basically telling me they are not the department that deals with this.
"Hello,
Thank you for getting in touch.
Dear Sirs, I was an idiot to change from BT to EE when I did in June 2024. Since the change over I have had nothing but problems and broken promises and a prodiuct that has not worked since day one. I have been patient with the system for far too long now and am at the end of my tether. I wish to withdraw from the contract withoutpenalty as EE/BT have not fulfilled their side of the contract. The last straw was when the broadband broke down again yesterdat 25/10/2024 and is still down today 26/10/24. I telephoned and spoke to a guide who informed me that I was still with EE and thet the new contract I made on the 10/10/2024 to revert back to BT hub etc had failed to go through and no one advised me. You will see from the paperwork attached that I was sent on th 10/10/2024 a summary of the BT contract with an account number **********. It beggars belief that because of the system thinking there was something wrong cancelled that set up and put me back into the old EE account ****** ****. This was not what I had ageed to.
All in all I have exhausted every avenue and my patience to get a system that I would be able to use. EE/BT have failed me in this contract and therefore, after you review the attachments
, I would plead with you to slose down my contract without any penalty to me. I am 76 years of age and feel that the stress I have been put under since opting to change to EE in June 2024 is not doing my health much good. How BT ever thought this would work I have no idea. Further with 2 broadband breakdowns in the last month or so, I have waste my money purchasing 3 digital voice phones which obviously are useless without broad band. I will now have buy ordinary phones again to ensure that my wife and I will have use of domestic phones once again.
I am constant in my stance that I wanyt nothing more to do with EE/BT broadband and TV. I will keep my EE mobiles as they are separately billed and seem to have weathered the storm.
Please acknowledge that you will end the contact forthwith without any cost to me. I will of course return all the equipment that I have been sent recently as I always do when there is a problem with it.
I have sent quite a bit of paperwork and notes for your attention.
attached arer documents upporting my complaints Regards ***** *****
[Mod edit: Post edited due to it containing personal information.]
