On 20th September 2024 I was on a BT contract, I phoned to report a fault on my but box (unable to record). The call was picked up in South Africa, I was told I was out of contract and would have to take full fibre. I replied that I had not had an email or letter confirming I was out of contract and didn’t have to take full fibre from EE, without getting a price, the price was £10 a month less than I was paying so I accepted the new contract, which I was told it would be completed within the next 6 days. (My first mistake believing that). To cut a long story short, ( I have spent hours on the phone to EE, BT communication ombudsman) my fibre was installed and the engineer from Openreach came and connected my new service, my TV was up and running. A few days later I tried my landline which is now digital, only to discover that I can make calls, but have a complete failure of incoming calls (FIC), I have spent the last week on the phone to try and get my landline working, to no avail. I don’t even know which department the problem lies with BT or EE or Openreach , and by the way Openreach are not covered by the Communication Ombudsman for some reason. So 3 communication companies all under the umbrella of BT but are not answerable to each other. SHOCKING CUSTOMER SERVICE !!!!!!!!
