EE connected but no internet

Chantal5
Visitor

‎03-06-2024 06:19 PM

Hello everyone, I'm having a little problem with my broadband being connected but has no internet which is unfortunate, I've tried restarting it, switched off all of the devices and back on again, did other basic instructions but no positive outcome 

Please if their any ways please let me know

Kind Regards 

@Chantal5

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2 REPLIES 2
JimM11
Brilliant Contributor
Brilliant Contributor

‎03-06-2024 06:49 PM

@Chantal5 Have you checked for issues in your area, link below.

Service Status Checker | Check Network Problems in Your Area | EE

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XRaySpeX
EE Community Star
EE Community Star

‎03-06-2024 06:55 PM

Which EE BB plan do you have? Which router do you have? Do you have a landline?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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