EE closed my broadband account for no reason

Lee24802793 · ‎29-12-2024

EE closed my account yesterday ? says I made an order , but thats impossible as I am away with no phone signal??? what is going is going on??

XRaySpeX · ‎30-12-2024

@Lee24802793 : It may be that someone else has ordered BB from any ISP & given the wrong addy in your street. That would trigger your line being taken over. I should get onto EE PDQ & refuse the takeover.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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Lee24802793 · ‎29-12-2024

EE sent me an email saying I closed my broadband account yesterday ??, impossible as away on holiday with no phone signal

XRaySpeX · ‎30-12-2024

@Lee24802793 : It may be that someone else has ordered BB from any ISP & given the wrong addy in your street. That would trigger your line being taken over. I should get onto EE PDQ & refuse the takeover.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP