After clicking through a site showing the discount voucher giftcloud should have sent a confirmation email (which includes a reference number to use when contacting them) but the key line is "You will qualify for your reward after your first bill has been paid and this will be a minimum of 140 days from the date of your purchase".
Other places say "This can take up to 140 days after your Broadband or Pay Monthly activation." as activation date might be different to the order or first bill dates.
The EE order page IIRC did seem to show a voucher included in some of the packages (like 900) as well as confirming the new customer discounted price but I suspect we'll have to deal with giftcloud if nothing comes through once those 140 days have passed.
