EE broadband smart hub plus 2.4GHz 5.0GHz

birdfoodeater
Explorer

‎08-04-2024 11:02 AM

hi,

 

i can see some of the devices are connecting to 2.4GHz and some to 5.0GHz

 

but on my wi-fi option, there’s only 1 and doesn’t specify 2.4 or 5.0

 

i need to use 2.4 connection to set up my air purifier… and not sure why my macbook is connected to 2.4 instead of 5.0.

 

is there anyway i can split it and have option of choosing which one to connect?

 

my broadband is Smart Hub Plus

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7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

‎08-04-2024 11:31 AM

With the EE Smart Hub Plus, you cannot separate the wireless bands/SSIDs. The most you can do is on the Advanced > Wireless Settings page to temporarily disable the 5 GHz WiFi band & move off the Smart channel while connecting problematic 2.4 GHz devices.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Northerner
EE Community Star
EE Community Star

‎08-04-2024 11:41 AM

Hi @birdfoodeater 

Your router is wifi 6 which means it uses both spectrums hence your device connects to whichever is the best one for it to use. 

Your air purifier should connect as normal but some older devices don't work well with wifi 6 or the new security. There is normally an option under the settings to temporarily limit the connection to 2.4 to allow older devices to connect although i am not sure on your router.

@XRaySpeX might be able to offer more help on this issue.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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birdfoodeater
Explorer
In response to Northerner

‎08-04-2024 01:07 PM

is this what i can do through my phone or what should i do to get to Advanced > Wireless Settings…?

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XRaySpeX
EE Community Star
EE Community Star
In response to birdfoodeater

‎08-04-2024 03:45 PM

You do it thro' the router itself.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Confused324
Visitor
In response to XRaySpeX

‎14-07-2024 03:16 PM

I'm trying to do this, I figured it was in the EE Smart Router app where you manage your Wi-Fi settings? Or are you referring to the actual physical router? I'm trying to connect a BG smart plug but the app keeps telling me that my phone is connected to 5 GHz and to log out and connect to the 2.4 GHz version.

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to Confused324

‎14-07-2024 03:36 PM

@Confused324 you need to login to the router and turn off the 5Ghz wi-fi signal to then have your smart plug try to connect. once finished turn the 5ghz signal back on. Don't think that you can use the app to turn it off. 

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