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EE app

Nicola47
Contributor
Contributor

‎31-07-2025 03:30 PM

Hello,

Please can I confirm, is the general consensus not to use the EE app but to log in via website?

My broadband is being mover to EE soon and after 2 days I now cant read any of the engineer details on the app - it requires a passcode (?) to view engineer details (not anything else), when I put this in, it fails?

Fed up already (2 days), thanks, Nicola 

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13 REPLIES 13
XRaySpeX
EE Community Star
EE Community Star

‎31-07-2025 05:42 PM

That's just a normal passcode for logging into your EE a/c that you've agreed to be set up. It was optional but you choose it. Once you reply to it you can access anything within your a/c.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Nicola47
Contributor
Contributor

‎31-07-2025 05:47 PM

Yes, thats fine. However, in the app, once I put the passcode in, the screen freezes and doesnt proceed to the order.

Hence my original question, is it best to stick to the website? And why did this security check when opening my order only appear today (didnt occur a week ago)?

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XRaySpeX
EE Community Star
EE Community Star
In response to Nicola47

‎31-07-2025 06:58 PM

Yes, but have you tried it thro' your online EE a/c using a browser as your OP originally enquired about rather than thro' the app?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Nicola47
Contributor
Contributor

‎31-07-2025 09:36 PM

EE have logged me out of my account due to security reasons to protect my account. I assume it's because I have been in and out a lot trying differnt things today. 

I'll leave this for today now thanks. It's just not worth the effort, it has beat me today. 

 

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