EE app

[Nicola47]

Hello,

Please can I confirm, is the general consensus not to use the EE app but to log in via website?

My broadband is being mover to EE soon and after 2 days I now cant read any of the engineer details on the app - it requires a passcode (?) to view engineer details (not anything else), when I put this in, it fails?

Fed up already (2 days), thanks, Nicola 

[XRaySpeX]

@Nicola47 : What engineer details?

I don't see how you would be able to see anything to do with your EE BB installation on either as you haven't yet moved to EE & so your EE BB won't be linked to your MyEE a/c. You should be be getting emails from EE about its progress.

[Nicola47]

I already have a mobile with EE, and I can now see my broadband open order in the app. Until today, I could open this and read all the details of my new broadband deal, when the Hub will be delivered to my address, when my Digital Voice phone will be switched on, when I have to return my current hub.... etc etc etc 

[XRaySpeX]

Ah, OK! Then you should also see the same on your online MyEE. I still can't see why you would need a passcode to see your order details.

[Nicola47]

Nor do I, especially when it now fails to allow me to access the info. in the app. When I call EE about this, I am told it's an issue with my mobile. 

Customer service is dead. 

[XRaySpeX]

Show us the page where it's asking for this passcode, redacting any of your personal details.

[Nicola47]

It's doing it in the app and I dont know how to send a copy of that here sorry.

Thanks anyway. 

[XRaySpeX]

Is it doing it in the online MyEE a/c?

Use the Camera icon above your text to upload an image file to here.

[Nicola47]

It did prompt me to ask for a passcode to be sent online in MyEE a/c earlier today, when I sign in now (after I have logged in via my password), it then also asks for my password again when I try to open my broadband order (not anything else):

[Nicola47]

I have just completed above 

Now it has also sent me this screen you asked for: