EE app not working to manage Smart Hub Plus

[garywood84]

I've hit yet another snag since moving over from BT to EE: when I open the app and go to manage my broadband, and select WiFi, it says I can't manage the settings because I'm not connected to my home WiFi. But I am: the router shows the phone as connected and active and I can access the internet. 

Anyone else had this and did you find a fix?

[JonProudfoot]

Still not solved for me. I get the weekly phone call but no evidence of action. This week I was told that problem may not be fixable - something to do with confusion between mobile id and broadband id. I will now push for a transfer back to BT

[nelix01]

Hi all, I have upgraded to WiFi 7 and so far it looks like a lot of the issues have been resolved.  Hub UI is working as expected and management via the App is working.

[Artindoril2]

I've managed to get mine working properly. But it took the exec complaints team to get it all sorted.Seems like a massive training problem as well as issues with the underlying systems.Sent from my Galaxy