Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

EE advanced web protect blocking wrong websites

marymulhall
Investigator
Investigator

‎05-01-2026 07:22 PM

It's blocking release-assets.githubusercontent.com and there's no way to say that's incorrect. on GitHub, when going to a repository and clicking releases and then downloading it, it takes you to release-assets.githubusercontent.com. But EE advanced web protect is blocking it with no way to report that as incorrect. The only way to fix it is to switch it off. It provides an option to unblock for just 1 hour but that's it? Could someone from EE please give instructions to the advanced protect thing not to block release-assets.githubusercontent.com?

0 Helpful
3 REPLIES 3
JimM11
Community Hero
Community Hero

‎05-01-2026 09:13 PM

@marymulhall From the help on EE.

Using Web Protect on EE | Broadband Help | EE

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎05-01-2026 09:40 PM

No such URL! Is it not www.release-assets.githubusercontent.com ?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
bobpullen
Star Contributor
Star Contributor

‎06-01-2026 02:11 PM

@marymulhall wrote:

Could someone from EE please give instructions to the advanced protect thing not to block release-assets.githubusercontent.com?

Plenty of examples out there of malware and other nasties that rely on Github-hosted content so this is probably entirely intended - particularly if whatever 'drives' Advanced Web Protect can't distinguish between e.g. release-assets.githubusercontent.com/something and release-assets.githubusercontent.com/something-else

There's no way to completely whitelist a URL using Advanced Web Protect as far as I know, only the option you've seen to unrestrict for an hour.

Could be something you need to live with.

0 Helpful