EE Wifi hotspot not working

[Fermmoymatt]

Hi, I purchased a 5day pass to access the EE wifi hotspot near my house because we just moved in. 
It cost £20 but I am unable to access it because the wifi connection keeps dropping. I would like to arrange a refund please, can you help with this?

[James_B · Accepted solution]

Hi @Fermmoymatt,

Welcome to the EE Community. 🙂

Please contact support.ee-wifi@ee.co.uk to report the issue.

They'll be happy to help.

James

[Manzoorahmed]

Hi, I purchased two time 1 hours pass to access the EE wifi hotspot near my house because we just moved in. 
It cost £9.98 but I am unable to access it because the wifi connection keeps dropping. I would like to arrange a refund please, can you help with this? 

[Peter_W]

Good afternoon @Manzoorahmed, welcome to the EE Community 😊
For any queries linked to our WiFi hotspot service, we have a dedicated team that you can contact.

You can find all of the details you need here:
Contact us | Find WiFi hotspots | EE WiFi

Peter