EE Wifi 7 Pro pairing issues with Broadband Router Pro 7

[dragonxpress]

I have recently changed over from BT to EE but still on the same Gigabit service.  I was using my own Netgear Nighthawk Rax 200 Router which did a sterling job of up to 250mbps Wi-fi in my 3rd floor back office but thought I'd give the Wi-fi 7 Pro a go instead.  At first I got it synched with the router in the same room before moving it to the second 2nd floor and it worked perfectly - achieving up to 500+mbps wi-fi in the same 3rd floor back office but I noticed a couple of days ago that the light on the extender changed from a solid aqua to a flashing orange and the connection to it was lost.  I have since tried pairing it again and resetting both devices and whilst it connects first time and a solid aqua again, but once I move it to the 2nd floor again all I get is a flashing orange light.  Any ideas?  

[JimM11]

@dragonxpress Best to just leave it alone and let the units work out what is best for each other, the EE mesh has no useful tools to help or analyse what is going on network wise.

[dragonxpress]

It's flippin' happened again!!! Everything working fine for a few weeks then the orange flash of death!  Nothing changed but then no service from then extender!  Tried to pair it again and it did on and off until I unplug it from the router and put it back upstairs then nothing!  Called Tech support who were as useful as a chocolate fireguard - were going to replace extender until they found out that I bought it elsewhere as I wasn't going to get ripped off by them by renting it at £10 extra a month!  Bought another from Amazon and with a bit of toing and froing, got it working again - don't ask my how or why - there is no logic to any of this - just pure luck ...

[JimM11]

@dragonxpress You may just find that because you have bought stolen goods that it is never going to work reliable!

[dragonxpress]

Stolen goods?  Stolen from who?  These are legit from seller otherwise how else are they able to sell on commercial site?  It works prefectly sat next to the router but when moved it just flashes orange ... gonna go back to ASUS router - at least that works!

[JimM11]

@dragonxpress Guess that you do not understand that all EE / BT equipment is loaned to the consumer and at the end has to be returned as and when requested. So anyone who sells there equipment is indeed breaking every agreement that they signed up to as part off the contract. They are stealing it by selling it off, and the person who buy's it is buying stolen goods.

[Mustrum]

Not sure that defines the goods as stolen. 

Although the seller may well have to pay for the equipment at the end of their contract.

But the number of routers sent out to customers to see if the original may be faulty, or by accident, and so may other reason, plus if other people can use them it has to be better than landfill.

Just a thought..

[JimM11]

@Mustrum Yes give you that, what most do not realise the serial numbers are registered to the customers account at dispatch. So each device is known as to where it should be. Know doubt it's an administrative nightmare with the way they are given out as let's try a new one JIC. Hope they at least get more than the fee's charged for the re-sells. Who cares anyway.

Interesting read.

Sale Of Goods By A Non-Owner: The Legal Position

[dragonxpress]

@JimM11 Not sure where you are going with this - what you are implying or how you think this is helping? I paid for it legitimately from the worlds biggest E-Commerce platform who are stocking multiple items which are probably manufactured by a Vietnamese company who may also be selling under a different brand and/or who have overstocked/have more inventory than EE can take and therefore selling off LEGITIMATELY to law abiding citizens.  I did not get this off a random geezer in a pub ... the fact that they swapped it without questions asked for another SEALED unit goes to show the legitimacy in this transaction.  The very fact that both units work when next to the hub but not consistent a few metres away shows the poor quality of this equipment.

If you are implying that EE are blocking the equipment because they are (by what you are implying - dodgy) then surely they wouldn't connect at all and the representative would have told me that when I called them rather than saying they have no clue other than it is connected when I rang them when the extender was connected to the hub at the time.

I am paying £50 a month over 24 months (that's £1200) for a service I am currently not receiving so would expect some service for that charge

Give your head a wobble - the old adage - if you got nothing nice to say then say nothing at all definitely applies in this case... 

[dragonxpress]

@JimM11  just another thought - once connected, it sends back to EE the serial numbers etc. of each device and as I RANG THEM and VOLUNTARILY GAVE THEM this information then surely if it was 'dodgy' then they would inform me to 'cease and desist' using the equipment and ask me to send it back.  At which point I would SHOW THEM THE RECEIPT of payment and ask them to pursue their claim with the seller - an organisation with over  $638 BILLION turnover last year ... you know the once that covers the first and last letters of the alphabet with a smile ...

FYI - the crappy extender has decided to work again after being paired with the router overnight - how long this will last is anybody's guess - probably a couple of weeks like before and then dropping out - I'm going to LEGITAMATELY buy another ASUS router (shouldn't have sold my Netgear RAX200 which worked flawlessly for 2 years having NEVER dropped out once!)