EE WiFi access issue

Lipek
Explorer

‎15-05-2024 10:37 AM

Hello.

I am trying to access EE WiFi. It says that it is free for all EE accounts holders and should automatically connect when using an iPhone (I am using iPhone 15 Pro Max with the latest iOS version).

When putting my login credentials (picture on the left) I am kicked back to option screen (middle picture).


IMG_1103.PNGIMG_1102.PNGIMG_1101.PNG

Can anyone has any idea what I am doing wrong?

12 REPLIES 12
csm1966
Investigator
Investigator
In response to XRaySpeX

‎15-08-2024 08:14 PM

I have recently ( last 2 weeks) renewed my EE BB contract to a "NEW" EE BB contract.

I was away from home and wanted to access EE Wifi hotspot but it would not accept my log in credentials and took me around full circle...any ideas why?

0 Helpful
Spencer74
Contributor
Contributor
In response to csm1966

‎15-08-2024 08:31 PM

'Renewed' so you're an existing customer and don't fall into this..... 

 

@Spencer74  at the moment only new customers or those transferred from BT Retail since around Oct/Nov last year are on the New EE T&C's.

There is a trial going for EE Broadband customers to move to New EE, but I am sure will follow soon.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Spencer74

‎15-08-2024 08:49 PM

@Spencer74 : Probably pre-Sept '23. When your "Manage your broadband" looks like : Capture.JPG

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful