EE Smart Router Manager remove devices

botty_1963 · ‎27-06-2023

When I look at the wireless I have quite a number of unknown devices showing green, so connected and therefore I cannot remove them. Is there any way of removing them as I have no idea whether they are genuine connections or not, and I don't really want to have to change the password as I will have lots of known devices to reconnect.

I have also noticed that my Pixel 6 phone is showing there as four connections, but I have had it powered off for the last hour to test.

Chris_B · ‎05-08-2023

@Loopylass @Wavydavy If you have the the white router you can not remove them. Only a factory reset will remove them.

XRaySpeX · ‎05-08-2023

Then, @Chris_B , why is there a "Remove" button against them all?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Chris_B · ‎06-08-2023

@XRaySpeX There isn’t on my router. That’s the white smart router. Unless there’s been an update that I’ve not received yet.

XRaySpeX · ‎06-08-2023

@Chris_B : Ah, there was in FYI: EE's New Smart WiFi Router UI Admin Interface . Thanks for info.

@Loopylass , @Wavydavy : That settles it!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Loopylass · ‎06-08-2023

Mines is a black router

XRaySpeX · ‎06-08-2023

@Loopylass : That's a Smart Hub. You can Remove devices on that.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Laudux · ‎22-08-2023

Hi please can you help. I don't seem to have the remove button when I open up each device or look at my device list. Also tried a factory reset from the router and nothing changes and all devices stay attached. Can you advise

XRaySpeX · ‎22-08-2023

@Laudux : Which router do you have? As found above, you can on the black Smart Hub but not on the white Smart Router.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Laudux · ‎22-08-2023

A black one but can't see the button to remove the device

Laudux · ‎22-08-2023

I've logged in initially on my phone and there's no remove button but it's appeared when I logged on using a different device to the route. Thanks for your support