EE Smart Hub flashing purple

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debcal1969
Investigator
Investigator

‎29-11-2024 03:53 PM

Hi there,

We have had various speed issues recently so agreed to have full fibre installed. External cabling sorted by Open Reach several weeks ago and internal installation happened on Wednesday. However, since then the EE Smart 2 (which is new as they sent it when we were having speed issues) has been flashing purple. The Open Reach bloke said that it was an authentication issue on EE's part. Called EE and having spoken to several tech guides some didn't know that the EE hub could flash purple. On googling I think it is because the hub manager is not switched to full fibre but how do I get to the router settings with the hub offline?

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XRaySpeX
EE Community Star
EE Community Star
In response to debcal1969

‎29-11-2024 06:21 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JimM11
Brilliant Contributor
Brilliant Contributor
In response to debcal1969

‎29-11-2024 06:27 PM

@debcal1969 Please take time, create a new post, and document for others a guide to doing as you have found out!

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debcal1969
Investigator
Investigator
In response to JimM11

‎29-11-2024 06:30 PM

  • Good advice