We recently switched our Broadband from Sky to EE's Full Fiber 500, however, we remain with Sky for their TV services and have a Sky Q box (not sure if it makes a difference but the box is for 4K TV with 1TB SSD).
Since switching we updated the settings on Sky Q to connect via the WiFi, however, on a daily basis we have to go through the process of either re-entering the password or resetting the Sky Q box as it keeps losing the connection. This issue only occurs with the Sky Q box, all of our other devices such consoles, phones, tablets, smart devices etc stay connected without any issue.
I have contacted Sky and have gone through some trouble shooting steps with them but nothing so far has fixed the issue and they suggested it may be something within the settings of the router. Unfortunately the location of the EE Hub means we're unable to connect the Sky Q box via ethernet.
I have seen posts on several forums where people have had this sort of issue with EE equipment and Sky Q but the only resolutions I have been able to find must be for different routers as the settings mentioned don't appear to be in my settings page.
If anyone could help with this I would be really grateful 😊
