Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Engineer Visit

Hannahlw93
Visitor

‎21-05-2025 03:31 PM

Hi

I've just renewed my broadband package and I've had to choose a date for an engineer to visit my home for the broadband. Do I actually need this and is there an option to cancel? Surely its a simple process as with the other BT router. 

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎21-05-2025 03:35 PM

Depends what you are switching from/to. What new EE plan have your ordered & what did you have before?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP