EE Smart Hub Plus - Ethernet randomly dropping?

[RachT123]

Hi,

I've noticed that my PC is struggling to maintain a good connection connect through Ethernet (not powerline, hardwired) and I'm struggling to work out what is actually causing this - whether it's the EE Router, the cable or the PC's networking card. I've noticed that this is appearing in the tech logs (i'm finding them difficult to share but they indicate the Ethernet port connections are randomly going up and down) - removed serial number

Product code:

SH31B

---

Firmware version:

r1.34.1-R-1055417-PROD-83002

---

Firmware updated:

N/A

---

GUI version:

1.13.1

---

WAN:

PPP Connected

---

Data sent / received:

10.64 GB Uploaded / 110.25 GB Downloaded

---

Broadband username:

bthomehub@btbroadband.com

---

Wi-Fi:

N/A

---

2.4 GHz wireless network name:

EE-FW39Z6

---

2.4 GHz wireless channel:

Smart (Channel 1)

---

5 GHz wireless network name:

EE-FW39Z6

---

5 GHz wireless channel:

Smart (Channel 64)

---

Wireless security:

WPA2-Personal

---

Wireless mode:

Wi-Fi 6 performance

---

Firewall:

On

[SMurphy01]

You are not alone my ethernet is regularly dropped by the router and the previous router too. It would appear not to be a hardware issue. The only solution I have found is to reset the router and sometimes it takes more than one reset.

[JimM11]

@SMurphy01 Is it more than one specific Ethernet device that is causing you the issue?

[SMurphy01]

Yes it drops the whole network.