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EE Smart Hub 7 Plus (Model SH35A) WiFi dropping

hayleyspencer24
Explorer

‎11-10-2026 11:18 AM

Hello,

We recently upgraded our internet connection to FTTP .

At the same time I decided to change our hub from the old BT smart hub 2 to an EE Smart Hub 7 Plus (Model SH35A). 

Ever since then we have been experiencing drops in the WiFi connection every few minutes, only lasting a second or two. 

What could be causing these drops?

Thanks

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎11-10-2026 11:58 AM

Are the drops with any particular devices?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
hayleyspencer24
Explorer
In response to XRaySpeX

‎11-10-2026 01:56 PM

Seems to be all devices

0 Helpful
baron75mk3
Valued Contributor
Valued Contributor

‎11-10-2026 02:30 PM - edited ‎11-10-2026 02:33 PM

Can you on a browser enter 192.168.1.254 & check your Network & System uptime ?

Screenshot 2026-10-11 142444.pngScreenshot 2026-10-11 142543.png

 

0 Helpful