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EE Smart Hub 2-hourly reboot problem & solution

GazzF
Established Contributor
Established Contributor

‎14-06-2022 03:10 PM

The EE Smart Hub 2-Hourly Reboot Problem & Solution

 

The Problem

The BLACK EE Smart Hub (also called a “router”) loses Internet connectivity for a few minutes several times a day.

 

What’s actually happening is a software update on 24th May 2022 caused an issue that triggers this particular model of router to reboot every 2 hours. The result is Internet connectivity is lost for roughly 2 minutes while the router reboots.

 

You can verify if this is the cause of your current problem by logging into your router’s admin interface. Using a web browser on a device on the same network (LAN) as your router, go to http://192.168.1.254 or whatever IP address you may have changed it to. Log in using the password printed on the back of the router. Look for the “Admin password for Hub Manager”. This is not the same as your Wi-Fi password.

 

Go to Advanced Settings, then Technical Log. Click on the Event Log tab. You will see lots of entries listed. Filter it by clicking on Categories, scroll down the list and select BOOT. If you see dozens of entries starting with “Booting firmware…” and the time between each entry is exactly 2 hours (plus an extra 80 or so seconds) then your router is affected by this very issue. Your log may not go back as far as 24th May which is the fateful date EE customers in this forum agree the issue started.

 

How To Fix it

A fix can only come from EE, but at the time of writing (3 weeks into the problem) there’s no sign of any fix on the horizon. But don’t despair because using a completely different model of router is the quickest solution, but it could take a few days. If you’re lucky, the EE agent you speak to will recognise your issue and be willing to send you the latest WHITE EE Smart Router for free immediately. However, at the time of writing this is not the case and you will first need to go through several tedious hoops. The experience from most customers in this forum is as follows:

 

It’s important that you call EE’s broadband support to report the fault. Tell them the router reboots every 2 hours and you’ve read about it in the Community Forum. The agent you speak to should be aware of the problem as it’s been estimated that 20,000 customers have this issue.

 

EE’s standard process for dealing with issues is to send out one of their support guys who will have a poke around with your router and phone socket. When they realise they can’t fix it he might offer to give you a new router or get one posted out to you (they may not carry spare stock). If he does that then tell him you’ll only accept the latest WHITE EE Smart Router. Unless he can guarantee you a white one, you should refuse to save you the trouble of posting a black router back to them because it will have exactly the same issue.

 

The support guy will advise he needs to arrange for an Openreach engineer to visit you. (I advise you to call EE back to arrange your first Openreach visit in case the support guy doesn’t make this arrangement for you.) The Openreach engineer will check your master socket and replace it if it’s old or not looking good. He’ll check your extension wires too if you have any. He might change your port and/or line from the local street cabinet. This might appear at first to fix the problem, but about 6 hours later your router will start rebooting again.

 

Call EE back and they’ll send out another Openreach engineer who will either check everything all over again or roll his eyes and say a few choice words about EE knowing exactly what the problem is and wasting everybody’s time by sending engineers out for no good reason.

 

Once you’ve gone through these hoops, call EE and update them. At the time of writing this is the only point where an EE agent will be open to suggestions from you. (Try making the following suggestion the very first time you call EE as they may have updated their policy in light of this epic issue going on for so long.)

 

The Solution

 Depending on your own preference, ask the EE agent to either…

 

  1. Send you their latest WHITE EE Smart Router because it has been confirmed by several people in this forum that it works perfectly and is not impacted by the 2-hourly rebooting issue. It looks like this: https://www.eehomebroadband.com/Home/ProductsDesc/110
    If they try to make you buy it or increase your fees then my advice is to refuse because they're providing a faulty service and it's up to them to pay for a solution.
    or...
  2. Refund you after you’ve bought your own 3rd party router. This gives you some choice in getting the router that best suits your needs, but do consider that EE may refuse a full refund if you buy an expensive model. A good router can be had for £35 to £60. EE may ask you to send them a receipt of your purchase so make sure you get one that can be emailed.

If you want to buy your own router then choose one that you know will work easily with EE broadband. It must support VDSL. Two models that customers in this forum have bought and confirmed to work perfectly are:

 

  • TP-Link VR400 (V3): £60 from Amazon and other retailers. Better Wi-Fi than EE’s black router and more features such as MU-MIMO and Mesh support. Its quick setup lets you select your ISP from a list (EE is listed) and it automatically configures itself. Job done.
  • TP-Link TD-W9970: £35 from Amazon and other retailers. A cheaper alternative, not as fast as the VR400 for Wi-Fi speed, but you won’t notice the difference as your EE broadband is probably limited to a maximum of 80mbps anyway. You’ll only notice the difference if you transfer lots of data between wireless devices on your LAN such copying files from your mobile phone to your laptop via Wi-Fi. I think this router’s chipset is slightly slower so if you enable advanced security features such as DoS protection, it may slow down your network speed more than the VR400 would.
  • BT Home Hub 6 or BT Smart Hub: Some users have found these work without issue, without even having to set the EE Broadband Username and password.

Before you unplug your black EE router for the last time, be sure to write down your broadband username. Go to Advanced Settings > Broadband. Look for your “Broadband Username” and password. You’ll need this and your password for setting up your new router. 

It won’t let you see your password, but you can work it out from the Broadband Username. If your username looks like PRODUCTIONHQNUN123456@fs, your password will look like HQNPASS123456. Simply replace the numbers in the password, with the ones found in your username. For very old legacy users whose username doesn't look like this & you've forgotten what you choose way back, give EE a call and ask them nicely for it.

 

Lastly, when your new white EE router or 3rd party router arrives and you’ve set it up, you may notice it’s not giving you your full expected Internet speed. This is because your maximum speed was lowered by the Dynamic Line Management (DLM) at your local cabinet when it detected your previous EE router was frequently dropping the line.

 

Check your current speed by Googling “speed test” and then click on Run Speed Test. If it’s notably slower than what you used to get you’ll need to call EE and ask if they can get Openreach to do a DLM reset. The engineer will visit you but if you ask him at the door for a DLM reset they probably won’t even bother coming in and will get the job done for you within the hour.

 

I hope this guide has been useful.

310 REPLIES 310
GazzF
Established Contributor
Established Contributor
In response to chrisdadd

‎06-06-2022 12:17 PM

EE FINALLY ACKNOWLEDGE MAJOR PROBLEM

 

I just got off the phone from EE CS and they admitted immediately that there's a problem with an update that was done which is affecting many of their customers' routers. A memo went out to CS staff over the Jubilee weekend.

 

There is no resolution date yet and they're still gathering information about it.

 

I'm really angry that it's taken them nearly 2 weeks to admit the fault. It's wasted so much of my time and who knows how much longer we need to wait.

0 Helpful
GazzF
Established Contributor
Established Contributor
In response to Lloydi200182

‎06-06-2022 12:44 PM

EE FINALLY ACKNOWLEDGE MAJOR PROBLEM

 

I just got off the phone from EE CS and they admitted immediately that there's a problem with an update that was done which is affecting many of their customers' routers. A memo went out to CS staff over the Jubilee weekend.

 

There is no resolution date yet and they're still gathering information about it.

 

I'm really angry that it's taken them nearly 2 weeks to admit the fault. It's wasted so much of my time and who knows how much longer we need to wait.

 

(Apologies for posting this in 2 threads but I just realised this thread has now been pinned.)

Bastiochaos
Contributor
Contributor
In response to GazzF

‎06-06-2022 03:53 PM

TBH if they hadn't have strung me along I would have left for another ISP. I was promised a call today to update me on the situation. Almost 4pm and still no call. I'm pretty livid about this whole situation.

 

I'm currently weighing up waiting for a 'fix' at some undetermined future time vs, times/hassle of switching ISP.

0 Helpful
mimeartist
Contributor
Contributor
In response to XRaySpeX

‎06-06-2022 03:57 PM

Just a heads up that I spoke to an advisor this morning, having had an engineer come and two other calls. I was advised to reset my router. I waited for a couple of hours for my wife to do some work, just in case it didn't come back again!

 

Anyway at 11... I did the reset, and it's not gone down since! Whether that's just a coincidence, or whether it's fixed it I don't know... but fingers crossed.

0 Helpful
Nickl4
Established Contributor
Established Contributor
In response to mimeartist

‎06-06-2022 09:37 PM

My issue is back again, back to the 2 hour reboots again and back to square 1

0 Helpful
Nickl4
Established Contributor
Established Contributor
In response to GazzF

‎06-06-2022 09:40 PM

My reboots are back again today, so back to square one for me.

0 Helpful
DavidFrankland
Contributor
Contributor
In response to Nickl4

‎06-06-2022 10:54 PM

I too have the same problem, which also started on 24th May at 07:28.

 

Something odd though - I left the house for a couple of days, on 27th May at around 17:30, and returned 29th May in the afternoon. The router did not reboot during this time. So it's only happening when I am using the internet. Which is all the time when I'm at home.

 

I also work from home, and am having to manually reboot the router before video calls, which is annoying.

0 Helpful
DavidFrankland
Contributor
Contributor
In response to DavidFrankland

‎06-06-2022 10:55 PM

Here are the messages from the "Boot" category of the router's log:

21:50:45, 06 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
19:49:30, 06 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
17:48:10, 06 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
15:46:53, 06 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
13:45:34, 06 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
11:44:15, 06 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
09:42:57, 06 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
07:41:40, 06 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
05:40:23, 06 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
03:39:04, 06 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
01:37:47, 06 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
23:36:29, 05 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
21:35:12, 05 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
19:33:55, 05 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
17:32:38, 05 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
15:31:19, 05 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
13:30:01, 05 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
11:28:43, 05 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
06:41:21, 05 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
04:40:03, 05 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
02:38:45, 05 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
00:37:28, 05 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
22:36:11, 04 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
20:34:53, 04 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
18:33:35, 04 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
16:32:15, 04 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
14:30:58, 04 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
12:29:39, 04 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
10:28:21, 04 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
08:27:04, 04 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
06:25:45, 04 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
04:24:27, 04 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
02:23:10, 04 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
00:21:51, 04 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
22:20:34, 03 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
20:19:17, 03 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
18:18:00, 03 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
16:16:43, 03 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
14:15:25, 03 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
12:14:08, 03 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
10:12:50, 03 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
08:11:33, 03 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
06:10:15, 03 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
04:08:58, 03 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
02:07:41, 03 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
00:06:24, 03 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
22:05:07, 02 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
20:03:50, 02 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
18:02:32, 02 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
16:01:15, 02 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
13:59:56, 02 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
11:58:38, 02 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
09:57:21, 02 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
07:56:03, 02 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
05:54:46, 02 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
03:53:29, 02 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
01:52:11, 02 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
23:50:51, 01 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
21:49:34, 01 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
19:48:15, 01 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
17:46:57, 01 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
15:45:40, 01 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
13:44:22, 01 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
11:43:05, 01 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
09:41:48, 01 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
07:40:30, 01 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
05:39:12, 01 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
03:37:55, 01 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
01:36:38, 01 Jun. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
23:35:20, 31 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
21:34:02, 31 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
19:32:45, 31 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
17:31:28, 31 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
15:30:11, 31 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
13:28:53, 31 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
11:27:35, 31 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
09:26:16, 31 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
07:36:50, 31 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
05:35:31, 31 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
03:34:14, 31 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
01:32:57, 31 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
23:31:37, 30 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
21:30:20, 30 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
19:29:00, 30 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
17:27:43, 30 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
15:26:24, 30 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
13:25:06, 30 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
11:23:50, 30 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
09:22:30, 30 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
03:38:14, 30 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
01:36:57, 30 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
23:35:38, 29 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
21:34:21, 29 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
19:33:04, 29 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
17:31:47, 29 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
15:30:29, 29 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
13:29:11, 29 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
17:33:12, 27 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
15:31:49, 27 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
13:30:32, 27 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
11:29:13, 27 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
09:27:54, 27 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
07:47:43, 27 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
05:46:25, 27 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
03:45:08, 27 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
01:43:51, 27 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
23:42:33, 26 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
21:41:16, 26 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
19:39:59, 26 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
17:38:41, 26 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
15:37:24, 26 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
13:36:07, 26 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
11:34:49, 26 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
09:33:33, 26 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
07:32:15, 26 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
05:30:58, 26 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
03:29:41, 26 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
01:28:24, 26 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
19:36:01, 25 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
17:34:42, 25 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
15:33:25, 25 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
13:32:08, 25 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
11:30:51, 25 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
09:29:32, 25 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
07:45:31, 25 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
05:44:15, 25 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
03:42:58, 25 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
01:41:39, 25 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
23:40:22, 24 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
21:39:06, 24 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
19:37:49, 24 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
17:36:30, 24 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
00:00:44, 01 Jan. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
15:33:56, 24 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
13:32:39, 24 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
11:31:20, 24 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
09:30:03, 24 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)
07:28:45, 24 May. Booting firmware v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to GazzF

‎06-06-2022 11:20 PM

@GazzF wrote:

(Apologies for posting this in 2 threads but I just realised this thread has now been pinned.)

It has now! To save such repetition & allow everyone to know what's going on I have combined these topics & marked it as a sticky until such time it is resolved.

 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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mimeartist
Contributor
Contributor
In response to XRaySpeX

‎06-06-2022 11:22 PM

After doing a complete factory reset… mine has not rebooted for over 12 hours now

0 Helpful